refund policy
Refund Policy
At TweSocial, we are committed to providing top-quality social media growth services.
Since we deliver non-tangible, irrevocable goods, refunds are typically not issued once an order is completed and the product has been delivered. By purchasing any service from our website, you agree to these terms. However, we do understand that exceptional circumstances can occur. Below are the specific situations where a refund request may be considered:
1. Non-Delivery of the Product
If your order has not been delivered due to a delay or unforeseen issue, you are eligible for a refund.
- Claims for non-delivery must be submitted in writing to our support team within 7 days of the purchase date.
- If no claim is made within this timeframe, the campaign will be marked as completed.
2. Unsatisfaction with Results
If you are completely unsatisfied with the service provided and can demonstrate that we failed to meet expectations, a refund may be granted after a review.
- Contact our support team with details of your issue, and we will work with you to resolve it or issue a refund if necessary.
3. Product Not-As-Described
If the service delivered does not match the description provided on our website:
- Clear evidence must be submitted within 7 days of the purchase date.
- This includes screenshots or other documentation proving the discrepancy.
- Please note: Refunds are not issued for cases where the product met the described specifications, but customer expectations were different.
Important Notes
- Refund requests that fall outside these categories will not be honored.
- Refunds are typically processed within 3-10 business days, depending on your payment provider.
- The refund will be issued using the same payment method used for the original transaction.
Need Help?
If you have questions about our refund policy or believe your case qualifies, please contact our 24/7 support team.
